Refund Policy

Effective August 15, 2026 · applies to all fidubond products

1. Current state: free beta, nothing to refund

If we introduce optional paid plans in the future, this policy describes the refund terms that will apply to those purchases. This page will be updated and the "Last Updated" date revised when paid plans go live.

2. 14-day money-back guarantee (future paid plans)

When paid plans are introduced, we will offer a 14-day money-back guarantee: if you're not satisfied with a product within 14 days of your first purchase, we'll refund you in full — no questions asked.

This guarantee will apply to:

• First-time purchases of annual licenses (fidubond · Guardian / POA / SNT-ABLE / UK LPA)
• The first month of any subscription, if subscriptions are offered

Refunds will be processed through Creem, our Merchant of Record. The refund returns to your original payment method.

3. How to request a refund (future)

Email billing@fidubond.com with:

• Your transaction ID (found in your Creem receipt email, or in your app's Settings → License section)
• The product name
• A brief reason (optional — helps us improve, but not required)

We will process refund requests within 2 business days. Creem then takes 5-10 business days to return the funds to your card or PayPal account.

4. Annual licenses (future)

Annual licenses will be refundable within 14 days of purchase, no conditions. After 14 days, refunds will not be available — but your license continues for the full term (1 year).

5. Subscriptions, if offered (future)

First month

The first month of any subscription will be fully refundable within 14 days, no conditions.

Subsequent months

After the first month, subscriptions will be non-refundable for the current billing period. You can cancel at any time from your account settings or by emailing us, and you won't be billed again. Cancellation takes effect at the end of the current billing period — you keep access until then.

Service outages

If we have a Service outage exceeding 24 consecutive hours, we'll issue a prorated refund or service credit for the affected period, regardless of when in the billing cycle it occurred.

6. Processing time (future)

7. Exceptions (future)

Refunds will not be issued in the following cases:

• Purchase was made more than 14 days ago (except for Service outage prorating)
• Subsequent subscription months (after the first month)
• Evidence of fraud or abuse of the refund policy

If your refund request is denied and you believe it was wrongly denied, you can escalate to Creem support at support@creem.io.

8. Chargebacks

Once paid plans exist: if you dispute a charge with your card issuer or PayPal instead of requesting a refund from us first, we may suspend your license pending resolution, provide evidence of your usage to your card issuer (we can see how many documents you generated, but not the document contents — those stay in your browser), and decline future purchases from the same payment method.

We strongly encourage you to request a refund directly first — it's faster (2 days vs 6-8 weeks for a chargeback) and we almost always approve legitimate requests.

9. Contact

For refund questions: billing@fidubond.com
For Creem-specific billing questions (once paid plans exist): support@creem.io